Family Outreach Ontario is committed to help those who struggle with or are affected by alcohol or other substance dependency. Therefore, we believe it is imperative that anonymity and confidentiality be a foundation for each and every person seeking help. We recognize that shame, guilt, fear and denial are often the roadblocks preventing people from sharing their “secret” to getting the help they need. In response to this concern we offer our assurance that all information which is shared with us is well guarded. In some instances we are dealing with fragile, broken and at times volatile relationships. Should others be required to get involved, expressed permission must first be granted by the individual or families seeking help.